FAQs
What is JAST, and how does it work?
JAST is a platform designed to improve your lifestyle with personalized fitness, nutrition, and wellness plans. After selecting your plan and trainers, you’ll receive a tailored program within 72 hours. Your plan is continuously updated based on your progress and reports.
How do I sign up for JAST?
Choose your plan, complete the payment, and register through the app to gain access to your personalized program.
What are the benefits of using JAST for fitness and nutrition?
JAST offers a comprehensive platform tailored to your fitness and health goals, such as weight loss, muscle gain, or managing medical conditions, all under expert supervision.
Is JAST suitable for beginners, or do I need prior fitness experience?
JAST caters to all levels. Whether you're a beginner or experienced, the platform adapts to your needs and helps you improve over time.
How do I create an account?
To create an account, first select a plan and complete the payment. After choosing your trainers and filling out your health profile, you will be onboarded within 72 hours.
How do I reset my password?
You can reset your password using the phone number or email you registered with. A one-time password (OTP) will be sent for verification.
What subscription plans do you offer?
We provide various plans tailored to health goals such as weight loss, muscle gain, and overall wellness. Each plan is designed to meet your specific needs.
How can I upgrade or downgrade my subscription plan?
Upgrades during an active plan are not allowed. However, you can purchase additional plans with different services.
How do I cancel my subscription?
Subscriptions are non-refundable. However, within seven hours of purchase, you can change your trainer by contacting support.
Do you offer a free trial?
Free trials may be available during specific campaigns.
What payment methods do you accept?
We accept payments through international payment gateways and standard payment systems used in apps and websites. Payment is required for accessing any plan.
How do I update my payment information?
To update your payment details, follow the instructions in your account settings or contact support for assistance.
Can I get a refund if I’m not satisfied with the service?
No, refunds are not available once a plan is purchased.
Are there any additional fees apart from the subscription cost?
Taxes such as VAT are automatically applied based on your region’s tax regulations. No additional fees are charged beyond those required by law.
How are the fitness plans personalized?
Your plan is fully customized by your trainers and updated regularly based on your progress. Plans are designed to meet your specific health goals.
Can I change or customize my workout plan?
You cannot directly alter your plan, but you can request changes through your trainer.
How often are the fitness plans updated?
Plans are updated every 3-4 weeks based on your progress and specific requirements.
Do you offer programs for specific fitness goals (e.g., weight loss, muscle gain)?
Yes, we offer plans tailored to a wide range of fitness goals, such as weight loss, muscle gain, and managing health conditions.
How do I connect with a personal trainer?
You can communicate with your trainers via the platform’s real-time multimedia chat system.
Can I chat with trainers through the platform?
Yes, the chat system allows you to communicate with your trainers directly, depending on your plan.
What qualifications do JAST trainers have?
JAST trainers are certified professionals with recognized qualifications. We ensure that all our trainers are experts in their fields through a rigorous vetting process.
How are nutrition plans personalized?
Your nutrition plan is customized by your expert and regularly updated based on your health data and progress.
Are meal plans included in the subscription?
Yes, meal plans are included in most plans.
Can I follow a specific diet (e.g., vegan, low-carb) on JAST?
Yes, specific diets are supported, and your plan will be tailored based on your needs and expert recommendations.
How do I track my food intake?
You can manage your food intake through the app, with guidance from your nutrition expert.
How can I get technical support if I have issues?
Our support team is available 24/7 through the app or via email at fit.jast@Support.
How does JAST protect my personal information?
JAST complies with international privacy regulations like GDPR, CCPA, and local laws to ensure your data is secure.
Is my payment information secure on JAST?
Yes, your payment information is secured in accordance with regional regulations and industry standards.
Can I delete my data and account permanently?
Yes, you can request account deletion through support, and your data will be permanently removed within 60 days.
What should I do if I’m having trouble with the app?
If you encounter any issues, please contact JAST support through the app or email support@jast.fit.
How do I report a bug or issue?
You can report bugs via the in-app feedback system or by emailing support@jast.fit.
Why is my progress not syncing correctly?
Ensure you are regularly submitting progress reports. If the issue persists, contact support for assistance.
What should I do if the app crashes or won’t load?
Report the issue to our support team at support@jast.fit, and we will assist you promptly.
How do I track my workouts or meals in the app?
You can track your workouts and meals through the 'Program' section in the app, where you can view your current plan and history.
Does JAST offer any fitness challenges or group activities?
Yes, JAST hosts fitness challenges and group events, with notifications sent to users based on their region.
How can I join the JAST community?
Follow our social media channels:
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Can I invite friends to join JAST?
Yes, you can invite friends and earn referral rewards, including discounts up to 100%.
